Shipping policy
Shipping Policy
Every Opulent Wick Candle Company order is hand-poured in small batches, so please allow a little time for us to make your items before they are sent out. Below is everything you need to know about how and when your order will reach you.
Where We Deliver
We currently deliver to addresses within the United Kingdom only. If you are outside the UK and would like to place an order, please get in touch and we will do our best to help.
Processing Times
Orders are usually made and dispatched within 2-3 working days. Working days are Monday to Friday, excluding bank holidays.
During busy periods such as Christmas, Valentine's Day and Mother's Day, dispatch may take a little longer. If there is a delay with your order we will contact you directly.
Bespoke and made-to-order items — including wax melt bouquets, wedding favours, baby shower favours, gender reveal candles and hen party favours — are created individually for you. Please allow 4-6 weeks during busier periods, although many orders are completed sooner. We will confirm a timescale with you when your order is placed.
Delivery Times
Once dispatched, UK orders typically arrive within 2-3 working days. Delivery times are estimates provided by our courier and are not guaranteed.
Delivery Charges
- Orders over £30 — free UK delivery
- Orders under £30 — calculated at checkout based on the weight of your order
The exact cost will always be shown to you at checkout before you pay.
Local Collection and Local Delivery
Local collection and local delivery are available on request, and are particularly popular for larger bespoke orders such as bouquets and wedding favours. Please contact us to arrange this before placing your order.
Tracking Your Order
You will receive an email confirming your order as soon as it is placed, and a second email containing tracking details once it has been dispatched. If you have not received these, please check your junk or spam folder before contacting us.
Delivery Address
Please check your delivery address carefully before completing your order. We cannot be held responsible for orders sent to an incorrect address supplied at checkout.
If you notice a mistake, contact us as quickly as possible. If your order has not yet been dispatched we will do our best to correct it.
Delayed, Lost or Damaged Parcels
Occasionally parcels are delayed in the postal network. If your order has not arrived within 10 working days of dispatch, please contact us and we will investigate with the courier.
If your order arrives damaged, please email us within 48 hours of delivery with your order number and a photograph of the damage. We will arrange a replacement or refund.
Please note that wax products can soften in warm weather or if left in direct sunlight. Softened or misshapen wax that has not been damaged in transit is not considered a fault, and the fragrance and performance of the product are unaffected once it has cooled and reset.
Failed Deliveries and Returned Parcels
If a parcel is returned to us because it was undeliverable, or because it was not collected from a depot within the courier's holding period, we will contact you to arrange redelivery. A further postage charge may apply.
Your Cancellation Rights
Under the Consumer Contracts Regulations, you have the right to cancel most online orders within 14 days of receiving them. Please see our Refund Policy for full details of how to return an item.
Bespoke, personalised and made-to-order items are made specifically to your requirements and are exempt from this right unless they are faulty.
Contact Us
If you have any questions about your delivery, please contact us at hello@opulentwickcandle.co.uk and we will be happy to help.